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How do I cancel an order on Jewelmyne?
1) Cancellation before product has shipped:
● If you cancel your order before your jewellery has shipped, we will refund the entire amount.
2) Cancellation after product has shipped:
● If your jewellery has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
● If you received the product, it will be eligible for a replacement if it is defective or wrong item delivered then you order. See 01-Day Replacement Guarantee for further details. What is the 01-Day Replacement Policy?
Every piece of jewellery sold at Jewelmyne is covered under our 01-Day Replacement Policy in case of only below issue.
● Wrong item delivered other than your order.
The following products shall not be eligible for return or replacement under this 01 Day Replacement Policy:
● Any jewellery that exhibits physical damage to the box or to the product
● Any jewellery that has been washed
● Any jewellery not in its original condition
● Any jewellery that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery.
● Any jewellery without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number.
How do I return a purchased item? What is the procedure to return a product to Jewelmyne?
● Notify/Inform us about problems, damages, or defects within 01 days from the date of delivery at info@jewelmyne.com or contact us on customer care number printed on our courier box.
● we will check about any issue made from our warehouse by cctv footage.
● if issue fits to our replacement/refund policy, we will send a replacement product to you, provided the procedure below is followed.
● In order to initiate a return,
before sending the shipment back to us, please email us below mention details at info@jewelmyne.com
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Order Id:
Name:
Mobile Number (from which number you made order):
City:
Item Name:
Issue:
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Our customer service representative will guide you in preparing the return shipment.
● Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.
● we don't support reversal pickup facility at present. hence, you need to send the courier back to us. Please send the return shipment back to our warehouse at the address below.